Cinergy MetroNet telephone service offers you a comprehensive list of calling features to enhance your telephone service. For full details about how individual features work, just click the links below:

Features marked (*) are included in our Residential Local Link package.

Anonymous Call Rejection*

Protest your privacy by blocking calls from callers who block their Caller ID information.

To use Anonymous Call Rejection:

1. Press *77
2. Listen for the confirmation announcement.
3. Hang up.

To cancel Anonymous Call Rejection:

1. Press *87
2. Listen for the cancellation announcement.
3. Hang up.

Note: Once Anonymous Call Rejection is activated, it remains activated until you cancel it. Incoming calls from calling party numbers marked as public or without calling party number information are not affected by this feature.

Call Forwarding Busy Line

Call Forwarding Busy Line automatically forwards incoming calls to another phone number if someone calls when you are on the phone (when your line is busy).

To use Call Forward Busy:

1. Press *68.
2. After hearing a dial tone, dial the number to which calls are to be forwarded.
3. Wait for ring and answer, and then hang up.

To cancel Call Forward Busy:

1. Press *88.
2. You will receive a confirmation tone, and then hang up.

Call Forwarding No Answer

This feature redirects an incoming call to another phone number if the call is not answered before the phone rings four times.

To use Call Forward No Answer:

1. Press *32.
2. After hearing the dial tone, dial the number to which calls are to be forwarded.
3. Wait for ring and answer, and then hang up.

To cancel Call Forward No Answer:

1. Press *82.
2. You will receive a confirmation tone, and then hang up.

Note: When activating Call Forwarding you must connect to the forwarded number in order to initiate this feature. If the line is busy or you receive no answer, the number will be stored for two minutes. You will need to go through the activation steps again to save the forwarded number.

Call Forwarding Variable*

If you're just stepping out for the evening or going on a week-long vacation, you can forward your calls to another phone number (like your cell phone or the phone in your vacation home) by using Call Forwarding Variable.

To use Call Forward Variable:

1. Press *72.
2. Listen for a tone followed by a steady dial tone.
3. Dial the telephone number to which all calls will be forwarded (the "forwarded to" number).
4. Wait for a ring and answer.
5. Hang up.

To cancel Call Forward Variable:

1. Press *73.
2. Listen for confirmation tone.
3. Hang up.

Note: If the line is not answered or the line is busy, repeat steps 1 and 2. Listen for the confirmation tone and hang up. Call Forwarding Variable is automatically activated on the second attempt if the attempt is made within two minutes. Calls forwarded to long distance telephone numbers will be charged to you. You must program Call Forwarding Variable at the phone number you wish calls to be forwarded from.

Call Transfer

Call Transfer allows you to transfer a call to an off-premise location. This feature is utilized by using your flash hook.

To Transfer a current call:

1. While call is active, press the switch hook.
2. Listen for dial tone.
3. Dial number in which you want the call to transfer to.
4. Wait for answer to announce or hang up.

Note: If transferring call to a 1+number, you will be charged for the long distance call for entire duration of the transferred call.

Call Hold

Call Hold allows you to place an incoming call on hold. Once on hold, you may activate many calling features using the switch hook and star (*) codes.

To place a current Caller on Hold:

1. Press and quickly release the switch hook. (Don't hold the switch hook for more than a second or you'll hang up on the caller.)
2. Listen for the dial tone.
3. Dial the Call Hold code *52
4. Listen for the confirmation tone followed by a dial tone.
5. The call is now on hold. DO NOT HANG UP

To resume your conversation with the call on Hold:

1. Hang up the receiver.
2. Your phone will ring.
3. Lift the receiver and your call will be connected.

Note: Do not hang up the receiver when placing a call on hold or the on hold party will call you back and your phone will ring. After receiving the on-hold dial tone, you may activate any of several additional features such as conference calling, etc.

Caller ID Deluxe*

Caller ID Deluxe allows you to see the name and phone number of the party calling you before you answer the phone. (Caller ID requires a Caller ID-compatible phone or plug-in unit that is sold separately.)

Use Caller ID Deluxe to:

• See who is calling you before you answer the phone.
• Enhance security and help avoid unwanted calls.
• Store the numbers and names of people who have called you, even while you were out. Review the information later and return the calls at your convenience.

To use Caller ID:

1. Wait for the start of the second full ring of your telephone.
2. The number and name of the calling party will appear on your display unit.

Note: This service requires a special display device connected to or a part of your phone in order for you to see the calling information (not included). For more information, please refer to the specific instructions for your Caller ID display device.

Call Return (Automatic Call Back or *69)*

If someone tries to call while you're on the phone or while you're away from home, Call Return allows you to automatically call them back. Call Return remembers the phone number of the last party to have called and will automatically redial it for you.

To use Call Return:

1. Press *69.
2. Listen for an announcement that will tell you the phone number of the party who last called you.
3. If you wish to return the call:
1. Press *1.
2. Listen for the ringing.
3. Wait for an answer.
4. If you do not wish to return the call, hang up.
5. If the line is busy:
1. Listen for an announcement telling you the number is busy.
2. Hang up.
3. You will hear a short-short-long ring when the line is free.
4. Your call will automatically be made when you lift the handset.

To cancel Call Return:

1. Press *89.
2. Listen for the tone or announcement.
3. Hang up.

Note: There is no time limit for returning a missed call. However, you will only be able to return the last incoming call you received.

Call Waiting

If you're on the phone, Call Waiting will let you know with a clicking noise through your phone's handset that a second caller is trying to reach you. You can put the first call on hold while you answer the second call.

To end an existing call and answer a waiting call:

1. Hang up, and then allow the telephone to ring and answer it.

To put an existing call on hold and answer a waiting call:

1. Listen for the Call Waiting tone.
2. Press the switchhook or press the Call Waiting/Flash key (if available on your phone set).
3. The original call will be placed on hold and you can speak with the second caller.

To cancel Call Waiting before making a call:

1. Press *70.
2. Listen for three beeps and a steady tone.
3. Dial the desired telephone number.

Call Waiting with Caller ID*

This feature notifies you of an incoming call while you're on the phone, and it shows you the name and phone number of the caller, too.

Use Call Waiting with Caller ID to:

• Determine who is calling while you're on another call so you can decide whether to interrupt your current conversation.
• Save money by avoiding interruption of long distance calls to answer unwanted calls.
• Return calls you may receive while you're on the phone, rather than interrupt calls in progress.
• Enhance security and help eliminate harassing calls.

To use Call Waiting with Caller ID:

1. You will hear two signals. First, you will hear the traditional Call Waiting beep that alerts you to an incoming call. Following that, you will hear a short tone which lets you know that Call ID data is being downloaded to your display unit. (The person with whom you are speaking will not hear any tone.)
2. The calling party's number and name will appear on your display unit.

Note: This service requires a Call Waiting with Caller ID capable display device connected to or a part of your phone in order to see the calling party information (not included). Call Waiting with Caller ID is only active on your line while you are engaged in a telephone conversation. If you already have a call waiting or on hold, the calling party will hear a busy signal and you will not hear any signal. You may override the Call Waiting with Caller ID on a per-call basis by performing the Cancel Call Waiting procedure. Incoming calls then receive a busy signal or will be sent directly to your Voice Mail box if you have this service. No calling information will be displayed.

Call Hunting

Commercial customers with more than one line can get Hunting automatically included. This will allow customers to call one number and have their call ring to an available line even if that primary number is in use. Example: If your business has five lines, numbers 234-5000, 5001, 5002, 5003 and 5004, you can always have callers dial 234-5000. If that line is in use, Hunting sends the call to 5001, then 5002 and so on until it finds an open line.

Caller ID Delivery Block

This stops your Caller ID information from being displayed to the recipient when you make an outbound call. This feature must be activated before each call you would like to block.

To use Caller ID Delivery Blocking:

1. Press *67.
2. Dial the number you want to call.

To permanently disable Caller ID Delivery Blocking:

1. Press *85.
2. Hang up.

Note: A permanent Call Block is available for some professionals and government workers with proper documentation. To disable Call Block, press *85. This will allow your name and number to be viewed on a per-call basis.

Remote Access Call Forwarding

Forget to activate Call Forwarding before leaving for vacation? Don't fret…this feature is great for activating or deactivating Call Forwarding from ANY touchtone phone.

To use Remote Access Call Forwarding:

1. Dial the access number, to be given to you at the time of turn-up.
2. After hearing the recording, enter the telephone number you would like calls to be forwarded from and your assigned security PIN number.
3. Listen for the tone, press *72
4. At the dial tone, dial the number to which calls are to be forwarded to.
5. Wait for a ring and answer, and then hang up.

To cancel Remote Access Call Forwarding:

1. Dial the access number.
2. After hearing the recording, enter the telephone number that is being forwarded and your security PIN number.
3. Press and listen for the tone, then hang up.

Note: When activating call forwarding you must connect to the forwarded number in order to initiate this feature. If the line is busy or you receive no answer, the number will be stored for two minutes. You will need to go through the activation steps again to save the forwarded number.

Repeat Dialing

Repeat Dialing automatically dials a busy number for you, over and over, until your call gets through. When the busy line becomes free, you will be alerted with a special ring and your call will be connected.

To use Repeat Dialing:

1. Hang up, then lift the receiver and listen for dial tone.
2. Press *66
3. To call back a busy number:
1. Listen for the announcement telling you the number is busy then hang up.
2. You will hear a short-short-long ring when the line is free.
3. Your call will automatically be made when you lift the handset.
4. To redial the last call you made:
1. Listen for the ringing.
2. Wait for an answer.

To cancel Repeat Dialing:

1. Press *86
2. Listen for the tone or announcement then hang up.

Note: While Repeat Dialing is activated, you may still make and receive other calls. Repeat Dialing will continuously attempt to call back a busy number for 30 minutes. After 30 minutes, your request will be cancelled. You can use this feature for more than one busy number at a time. You will hear a special ring when one of these numbers becomes idle; however, you will not be able to tell which of the numbers it is. If the number you are trying to reach is outside the area served by Repeat Dialing, you will hear a recording advising you that the call cannot be made.

Speed Calling 30

Speed Calling 30 lets you assign a one- or two-digit code to frequently used numbers, emergency numbers, and long distance numbers.

To set up Speed Calling numbers:

1. For 2-Digit Speed Calling (codes 20-49), press *75
2. Listen for a tone and a steady dial tone.
3. Enter the Speed Calling Code (20-49).
4. Enter the desired telephone number, press # and listen for a tone.
5. Hang up.

To use Speed Calling:

1. Press the desired Speed Calling Code (20-49).
2. Press #

Three Way Calling*

Three-Way Calling allows you to speak to two parties with two different phone numbers simultaneously. This feature is great to use when coordinating events.

To use Three-Way Calling:

1. Press the switchhook, and then listen for three beeps and a steady tone. (Present call is placed on hold).
2. Dial the third party's telephone number. If the line is busy or there is no answer, press the switchhook twice to reconnect the first call.
3. After the third party answers, press the switchhook for a three-way call to be established.

Note: You may privately converse with the third party as long as you wish before using the switchhook to establish a three-way call. After a three-way call is established, you may press the switchhook to drop the third party at any time.