What is the billing address?
Please remit payments to:

Cinergy MetroNet
P.O. Box 630546
Cincinnati OH 45263-0546

What are the fees & taxes that I see on my bill?
Various regulations imposed by both federal and state governments provide for the addition of fees and taxes to telecommunications services. These charges are calculated based on your services and usage, and will appear as line items on your bill. Here are explanations of the fees and taxes you may see on your bill: Taxes and Fees.

What if I am not able to make a payment?
Please contact our Credit and Collections Department to make possible payment arrangements.

I have a credit on my account, how do I receive the refund due?
Please call Customer Service within business hours of operation and our friendly representatives will verify a credit due amount due to you and arrange for a refund check to be mailed.

How do I cancel my account?
To cancel your account, please call our Customer Service Department at 1-877-407-3224.

Don't see your question here?
If you have further questions, please give us a call at 1-877-407-3224.