Order New Service
Our New Activations Center takes orders for new Residential Services.
Phone: 1-877-407-3224
Hours: Monday - Friday 8AM to 6PM (ET)

Internet Support
For assistance regarding internet services.
Phone: 1-877-407-3224
Email: help@cinergymetronet.com
7:00 AM to Midnight Monday - Friday.
8:00 AM to Midnight Saturday.
10:00 AM to 8:00 PM Sunday. All Times ET.

Repair Center - Residential AND Business
To report problems with your service or for other assistance.
Phone: 1-877-407-3224
Email: tech-support@cinergymetronet.com
24 hours a day, 7 days a week.

For changes to your account or billing questions
Email: customer-service@cinergymetronet.com
Hours: Monday - Friday 8AM to 6PM (ET)