Why do I get Spam (junk email)?

Unfortunately, with spam and spammers, you don't need to have subscribed to anything, or even given out your email address, to receive junk email. And yes, an unsettling amount of it is blatantly pornographic. Spammers -- the people who send out junk emails -- are past the point of either collecting specific addresses or even worrying about whether addresses they send to are real ones. Their general thinking now is simply to send their messages to as many addresses as possible, figuring that the more they send, the more will be read, and the more will catch someone's attention. It's logical, but it makes for a nightmare for us and for our customers who don't want junk email (and that's the vast majority).

And in general, spam is becoming more common and more of a blight to all of us. It really causes us headaches because of the resources it eats up on our email server.

They don't care because they're sending from a bogus email address to begin with, so they don't get flooded with "undeliverable" responses, but the servers at the receiving ISPs bear the load.

And that also means changing email addresses or providers rarely helps, because spammers aren't concerning themselves anymore with collecting known addresses. All they need to know is the domain(s) used by any ISPs, and they'll send their messages to a long list of names at those domains.

To reduce the amount of spam you receive, Cinergy MetroNet uses a set of sophisticated filters designed to block junk email while letting legitimate messages through. We can't block all spam sent to you - no ISP can do that without also blocking some legitimate messages - but we do take pride in keeping spam to a minimum.

Why do I get Pop-up windows?

There are a few ways of combating pop-up and pop-under ads. The first approach might be to change browsers. Instead of using Internet Explorer, try using a program such as Opera (www.opera.com) or FireFox (www.getfirefox.com), Or if you have a Macintosh, Safari (www.apple.com). Those browsers come with pop-up controlling features.

Another method in trying to block popup ads is getting a program such as Pop-Up Stopper (www.panicware.com), which is meant to stop any and all pop-ups windows. With this particular program, you cannot open a new window in Internet Explorer without holding down the CTRL or SHIFT keys on your keyboard. Programs like this are sometimes a bit extreme and can prevent some useful features from working correctly, but if you are having that many popup ads it may be something worth downloading.

Sometimes, people will download programs unintentionally, or not knowing that they are not safe, and cause themselves problems with pop-up windows and even worse things, like Spyware or even viruses. Some of these programs can be removed with a program called Ad-Aware (www.lavasoftusa.com). This may be useful if you're fighting pop-up windows or seeing other unwanted things show up.

If you have any questions about installation of these programs or any other questions or problems, just call our Technical Support Team at 1-877-407-3224 and we will be happy to assist you.

My Homepage got changed, how do I change it back?

If your default homepage gets changed unintentionally, you can reset it in the Preferences or Options of most browsers. For assistance, call our Tech Support team at 1-877-407-3224.

How can I hook up my Playstation 2/Xbox to your service?

Playstation 2

1. Power up the PlayStation 2, with an Ethernet cable connected, and load the Network Adaptor Startup Disc
2. Once it has loaded, Press X to enter the ISP SETUP
3. The ISP SETUP will begin to load
4. Once the setup process has loaded press X to continue
5. Your PlayStation 2 will search for the network adaptor
6. After the network adaptor has been found, press X to continue
7. Press X again to continue
8. Wait while the data is accessed
9. Select NEW and then press X to continue
10. Type a name for your ISP setting --> Cinergy MetroNet
11. When asked "Do you currently subscribe to an ISP service", select YES and press X to continue
12. For connection type, choose HIGH SPEED CONNECTION (CABLE OR DSL) and press X to continue
13. Select AUTOMATIC SETTINGS and press X to continue
14. When asked if your ISP requires a User ID and Password, select NO and press X to continue
15. When asked if your Internet Service Provider requires you to input a DHCP Host Name, select NO, Unplug your Ethernet cord from the PS2*, and press X to continue (Unplugging your Ethernet cord from the PS2 will cause the test to fail, you want this to happen so you can get the PS2 to display your MAC address.)
16. Wait while your network connection is tested
17. To test the connection, you will need to restart the ISP SETUP program. Perform steps 1 through 16 above
18. Once the network connection test is successful press X to save the configuration to the memory card
19. The network configuration will now be saved to the memory card. Do not remove the network card while this information is being saved
20. Your PlayStation should now be configured to connect to the Internet and you should now be able to start playing online, press X to return to the main menu
21. To test out your connection you can choose DEMOS and press X to continue
22. From there follow the instructions on screen to play an online game demo. For further information regarding the PS2 online service visit the Official Web Site at Playstation.com

X-Box Live

1. Turn off your Xbox console before connecting any cables.
2. Take your Ethernet cable and connect to the Ethernet port on the back of the Xbox console.
3. Turn on your Xbox console, with no disc in the disc tray.
4. From the Xbox Dashboard choose Xbox Live. Or, play a game on your Xbox Live Starter Kit disc and choose the option for Xbox Live play.
5. When you see the Xbox Live screen, congratulations! You are connected to Xbox Live!

My connection used to be fast, but it seems like it keeps getting slower. What can I do?

Internet Speeds can vary during peak usage times, such as evenings, or weekends, congestion can sometimes make even a broadband service seem slow to respond. If you are experience slow response from one web site, please revisit it later and see if it's more responsive. If you're consistently experiencing slow response on all sites, please follow the list of suggestions below, or give our Technical Support staff a call at 1-877-407-3224.

1. Clear your disk cache at least once a week.
2. Maintain at least 50mb of hard drive space.
3. Windows users should run scandisk and defrag every other month.
4. Macintosh users should rebuild the desktop (OS 9 or older) and run a disk-management tool every other month.
5. Increase the physical RAM on your computer.
6. Increase the speed of your processor.

What are the minimum requirements for a PC to receive your service?

Required: PC
Operating System: Windows 2000/ME/XP
Processor: Pentium Class 450mhz or greater
Memory: 64mb
Free Hard Drive Space: 100mb
Networking: Ethernet Card, Open Slot, or Open USB slot
Other: SVGA or XGA monitor
Required: MAC
Operating System: OS 9 or above
Processor: G3 or above
Memory: 32mb Physical Ram with Virtual Memory set to at least 40mb.
Free Hard Drive Space: 100mb
Other: 16 bit color required

Why can't I load secure web sites?

If you cannot load secure web sites, there are a few things that could be causing this problem. The most frequent problem is a corruption of the security files required to view these secure sites.

To reset these files, please follow the instructions provided below.

1. Click Start
2. Click Run
3. Type regsvr32 softpub.dll
4. Click OK. A message will say DLL Register Server in softpub.dll Succeeded
5. Click OK.

What are cookies and how do they affect me?

Think of a cookie as your preferred customer card at your favorite store. It lets the web site you're visiting know who you are, and how you like the web site to look. It will save your password and your personal web site settings.

Internet Explorer 6

1. Click Tools and then Internet Options
2. Click the Privacy tab
3. Move the slider to choose your preferred setting

Internet Explorer 5

1. Click Tools and then Internet Options
2. Click the Security tab
3. Select Internet, then Custom Level
4. Choose one of the options

Firefox

1. Click on Tools, then Options
2. Select the Privacy icon in the left-hand panel
3. Click on Cookies
4. Choose your preferred settings

Netscape Navigator 7

1. Choose Preferences from the Edit menu
2. Select Privacy & Security, and then select Cookies
3. Choose your preferred settings

Internet Explorer 5 (MacOS X)

1. Click Preferences from Explorer menu
2. Select Receiving Files options
3. Select Cookies
4. Choose your preferred settings

Internet Explorer 5 (MacOS 9)

1. Click Preferences from Edit menu
2. Select Receiving Files options
3. Select Cookies
4. Choose your preferred settings

Safari

1. Click Preferences from Safari menu
2. Select Security icon
3. Cookie settings are shown in window
4. Choose your preferred settings

What is the Internet Cache and how does it affect me?

In browsers, "cache" is used to identify a space where web pages you have visited are stored in your computer. A copy of documents you retrieve is stored in cache. When you use GO, BACK, or any other means to revisit a document, the browser first checks to see if it is in cache and will retrieve it from there because it is much faster than retrieving it from the server. You need to clear out your cache often to save space on your hard disk and to relieve the strain on your computer while browsing.

Clearing the cache

Internet Explorer

1. Click Tools
2. Click Internet Options
3. Select Delete Files in the Temporary Internet Files Area
4. Click OK

Firefox

1. Click Tools
2. Click Options
3. Choose Privacy
4. Click on Clear to the right of Cache

Internet Explorer (MAC)

1. Click Edit
2. Click Preferences
3. Click the arrow beside Web Browser
4. Click Advanced
5. Click Empty Now

Safari

1. Click Empty Cache
2. Click Empty in the message box

What are browser plug-ins and why do I need them?

Browser plug-ins allow you to view certain file types that cannot otherwise be displayed by your web browser. Companies create these plug-ins so you may see the info on the browser instead of being made to open a new program. These browser plug-ins that are included on this list are not harmful to your computer in any way, and will enhance your web browsing experience.

• Flash www.macromedia.com
  Flash will allow you to see web animations and play some games
• Java www.sun.java.com
  Java will support certain web email, forms, and animations
• Adobe Acrobat www.adobe.com
  Acrobat will allow you to view documents made in the PDF format
• QuickTime www.apple.com/quicktime
  QuickTime allows you to watch online video in the QuickTime format
• Real Player www.real.com
  Real Player allows you to watch online video in the Real Player format

What Programs can Technical Support help me with?

PC

Browsers

• Mozilla Firefox www.getfirefox.com
• Internet Explorer www.microsoft.com/ie
• Netscape www.netscape.com
• Opera www.opera.com

Email Clients

• Outlook/Outlook Express
• Netscape Mail
• Eudora www.eudora.com
• Thunderbird (Firefox Mail)

FTP Clients

• WSFTP www.wsftp.com
• FileZilla filezilla.sourceforge.net
• IE FTP
• Bulletproof www.bpftp.com

Telnet

• Windows Telnet
• CRT www.vandyke.com

Chat Clients

• ICQ www.icq.com
• MSN www.msn.com
• AIM www.aol.com
• Mirc www.mirc.com
• Trillian www.trillian.cc

Internet Appliances

• WebTV
• Playstation 2
• X-BOX
• Dreamcast

Operating Systems

• Windows ME/2000/XP

MAC

Browsers

• Mozilla Firefox www.getfirefox.com
• Internet Explorer www.microsoft.com/ie
• Netscape www.netscape.com
• Safari www.apple.com/safari

Email Clients

• Outlook/Outlook Express
• Claris Email
• Eudora www.eudora.com
• Thunderbird (Firefox Mail)

FTP Clients

• Fetch
• Telnet
• Nifty Telnet

Chat Clients

ICQ www.icq.com
• MSN www.msn.com
• AIM www.aol.com

Operating Systems

• OS 9
• OS X +

How do I keep my Windows software up to date?

We strongly recommend that out customers keep their Windows software updated, as this can help with security and other issues related to their internet experience. To make sure your system is up-to-date, follow the instructions below.

Windows 2000, ME
Go to http://update.microsoft.com and download all updates

Windows XP
You can let your computer automatically update Windows by following the directions provided below

1. Click Start
2. Click Control Panel
3. Click System, if system is not available, please click Switch to Classic View in the upper left hand corner of the screen
4. Click Automatic Updates tab
5. Select the Keep my computer up to date check box
6. In the Settings area, choose the method you want to use

Can I use a VPN (Virtual Private Networking) Connection with your service?

You may use the our service as a connection for VPN; however, Cinergy MetroNet does not provide support for installing or troubleshooting VPNs. Cinergy MetroNet is also not responsible for troubleshooting problems that have occurred as a result of using your service with a VPN.

How to Setup Wireless on your Linksys Router

1. Open Internet Explorer
2. Enter the address: http://192.168.1.1
3. Type the username and password provided to you
4. Click Wireless on the top of the page
5. Name your network SSID
   
6. If SSID broadcast is enabled, anyone can see your network and connect with the correct key. If it is disabled, you will be required to manually configure the computer to see the network. For help on this step, please contact Tech Support at 1-877-40-REACH.
7. Click Wireless Security
8. You will have two choices, WEP or WPA personal. We recommend WPA personal as a more secure solution
9. Select WPA personal
10. WPA algorithms should be set to TKIP
11. Create a password 8-63 characters long in the WPA shared key
12. This will be the network key for your wireless network
13. Click Save Settings at the bottom of the page
14. If at any time you wish to change your network key, come back to this page and select a new one
15. From here you need to make sure that your wireless card is enabled for the settings you have selected
16. Anytime you make a change, click Save Settings at the bottom of the page to ensure your changes take effect
17. You will need to program your wireless card with this information: wireless security settings (WEP or WPA) and the network key (password). If you need assistance with wireless card settings, please contact Tech Support at 1-877-40-REACH

Wireless Network Security

Wireless Network Security is important for anyone using a wireless router. Securing your wireless network will help prevent intruders from accessing your personal computers and will inhibit people from "leeching" or using your Internet connection without your permission.

Wireless Encryption Protocol (WEP) is easy to configure and is a very useful tool for securing your network. WEP encrypts the data passing through your router and requires any computers attempting to access your network to enter a key of your choosing, much like a password. Without the proper key, users will not be able to access your network.

Wi-Fi Protected Access (WPA) is another form of wireless network security. WPA works in much the same way as WEP but is considered to be more secure without any real disadvantages.

While WPA is the preferred security measure, some older routers do not support it. WPA may not be compatible with machines not running Windows XP with Service Pack 2. If you have any questions or problems, please contact Tech Support at 1-877-40-REACH.

Windows XP/2000 IP Release/Renew

Method 1- IPCONFIG XP

1. Click Start
2. Click Run
3. Type cmd then click on OK
4. Type ipconfig /release
5. Type ipconfig /renew
6. Type exit

Method 1- IPCONFIG 2000

1. Click Start
2. Click Run
3. Type cmd then click on OK
4. Type ipconfig /release_all
5. Type ipconfig /renew_all
6. Type exit

Method 2 - LAN Status XP/2000

1. Click Start
2. Click Control Panel
3. If Pick a Category is at the top of the window:
   - Click on Network and Internet Connections
   - Click on Network Connections
4. If you do not see Pick a Category at the top of the window:
   - Click on Network Connection
   - Right click on Local Area Connection
   - Click on Repair

Windows 98 IP Release/Renew

1. Click Start
2. Click Run
3. Clear contents of white bar, if any
4. Type: winipcfg
5. Click OK
6. Select Ethernet adapter from the list at the top
7. Click Release All
8. Click Renew All

Mac IP Release/Renew

To find out what version of the Mac OS you have, click the Apple Menu in the top right corner and click on "About This Mac".

Mac OS 9-

1. Go to Apple Menu//Control Panel//TCP/IP
2. Go to "connect via"
3. Change to "Infrared IR" or "Dial-up Modem"
4. Close the window and save the changes
5. Go back to the TCP/IP Control Panel
6. Go to "connect via"
7. Change the setting to "Ethernet"
8. Close the Control Panel and save the changes
9. Open it back up and check the assigned IP address, if not changed repeat the above process or restart the computer

Mac OS 10.1-10.2.8

1. Go to Apple Menu//System Preferences//Network
2. Select the TCP/IP tab if it is not already selected
3. Enter any number into the "DHCP Client ID Box"
4. Press Apply Now in the lower right corner
   The computer will now search for a new IP address and find a new lease

Mac OS 10.3-10.5 (New Macs)

1. Go to Apple Menu//System Preferences//Network
2. Go to "Show" make sure "Built-in Ethernet" is chosen
3. Select the "TCP/IP" tab if it is not already selected
4. Click the "Renew DHCP Lease" button on the right side
5. Check IP address

Release/Renew IP from Linksys Router

1. Open Internet Explorer
2. Type the address: http://192.168.1.1
3. Type the username and password provided to you
4. Click the Status tab
5. Scroll down, click on the DHCP Release Button
6. Scroll down, click on the DHCP Renew Button

Malware, Spyware and Adware

Malware
Malware is defined as "software designed to infiltrate or damage a computer system without the owner's informed consent". Malware is commonly taken to include computer viruses, worms, Trojan horses, spyware and Adware. Often most types of Malware are referred to as Spyware, even when it is not. Malware should not be confused with defective software, that is, software which has a legitimate purpose but contains errors or bugs.

More information on this topic can be found here: http://en.wikipedia.org/wiki/Malware

Spyware
Spyware is defined as "malicious software designed to intercept or take partial control of a computer's operation without the informed consent of that machine's owner or legitimate user". In simpler terms, spyware is a type of program that watches after what users do with their computer and then sends this information to a hacker over the internet. Spyware can collect many different types of information about a user. More benign programs may attempt to track the types of websites a user visits and forward this information to an advertisement agency. More malicious versions may attempt to record what a user types in an attempt to intercept passwords or credit card numbers. Yet other versions simply launch popups with advertisements.

More information on this topic can be found here: http://en.wikipedia.org/wiki/Spyware

Adware
Adware is defined as "any software package which automatically plays, displays, or downloads advertising material to a computer after the software is installed or while the application is being used". Adware is software integrated into or bundled with a program. It is usually seen by the programmer as a way to recover programming development costs. In some cases it may provide the program to the user free of charge or at a reduced price. The advertising income may allow or motivate the programmer to continue to write, maintain and upgrade the software product. There are concerns about adware because it often takes the form of spyware. Information about the user's activity is tracked, reported, and often re-sold, without the knowledge or consent of the user.

More information on this topic can be found here: http://en.wikipedia.org/wiki/Adware

Here are some programs that are recommended to help protect you from Malware, Spyware and Adware:

Ad-Aware
http://lavasoft.element5.com/software/adaware/
Ad-aware searches your system for adware, cookies, and some spyware programs allowing users to remove any files or programs found.

SpyBot-S&D
http://www.safer-networking.org/
SpyBot-S&D is a spyware and adware detection and removal tool.

OptOut
http://grc.com/optout.htm
OptOut is a spyware detection and removal program.

Pest Patrol
http://www.pestpatrol.com
PestPatrol is a commercial program that specializes in removing adware, spyware, and malware.

AVG Antivirus
http://free.grisoft.com/doc/1
AVG Free Edition is a free antivirus program which includes free updates.

Steps to check for internet connectivity from PC/Router within Windows

1. Check for link light on the network card
2. Locate the area where the Network (Cat5) cable coming from the wall-jack plugs into the PC. You should see a solid or blinking light that is either green or amber in color. If not, there may be a problem with the connection between the wall-jack and the gateway outside the residence or with the connection to the router.

Check to make sure the network card is operational.

1. Click on the Start button
2. Click on Control Panel. (Note: This may be found under the Settings menu)
3. Look for an icon named 'Performance and Maintenance' and then click on System. If you do not see the 'Performance and Maintenance' icon just look for and double-click on the System icon
4. Click on the Hardware tab up at the top of the window
5. Click on the 'Device Manager' button
6. Click on the + symbol next to 'Network adapters'
7. Look for an icon with a red X. If you see an icon with a red X, there may be a problem with the network card or it may be disabled. If you do not see a red X continue
8. Click on the Start button
9. Click on 'Run'
10. Type in 'cmd'
11. Press the Enter key on your keyboard
12. After the Command Prompt appears, type in 'ping 127.0.0.1'. You should see a large amount of text appear on the screen. At this point, you should see 4 packets were sent and 4 packets were successfully received. If not, there may be a problem with the network card.

Ping an external site.

1. Click on the Start button
2. Click on 'Run'
3. Type in 'cmd'
4. Press the Enter key on your keyboard
5. Type in 'ping www.google.com', and wait for the results. You should then see a large amount of text appear on the screen after a short period of time. It will most likely show 4 packets were sent and 4 packets were received. If you instead observe a long pause followed by "Ping request could not find host www.google.com. Please check the name and try again." there may be an issue with the DNS server settings or a problem with the account, please call into Cinergy MetroNet Technical Support at 1-877-40-REACH for further help.

Ping From Your Linksys WRT54G Wireless Router

1. Open Internet Explorer
2. In the address bar, type in '192.168.1.1'
3. You will then need to enter the login credentials supplied at the time of the service installation
4. Once successfully logged in, click on the Administration tab at the top of the window
5. Click on the Diagnostics subcategory
6. Click on the Ping button. It will then ask for a host address that you would like to ping. Type in 'www.google.com' and click the Ping button. You should then see 5 packets were sent and 5 packets were received. If this is not the result received, there may be a problem with the connection.

How do I setup POP email using Cinergy MetroNet service?

Cinergy MetroNet email is compatible with all standard email clients (Outlook, Eudora, etc.). If you need assistance configuring an email client, please call our Tech Support team at 1-877-407-3224.

For your convenience, we also provide web-based access that allows you to view and send email from any internet connection. To access your email in this fashion, log in to http://webmail.cinergymetro.net or you can access it from your Cinergy MetroNet Personal Start Page at http://www.cinergymetro.net.

To create and manage your Cinergy MetroNet email addresses, simply log in to our Account Manager (account.cinergymetronet.com) and click on "Email" in the menu on the left-hand side of the page.

Configuring Your Email Client

To set up Outlook, please follow the directions below for the version you'll use. For other clients, please refer to the manual for your software and use these general settings:

• Incoming POP server: pop.gmail.com
• Incoming IMAP server: imap.gmail.com
• Outgoing mail server: smtp.gmail.com
• Outgoing Authentication: Enabled
• SSL enabled on Incoming & Outgoing
• Account name/Username is the same as your email address

Outlook Express

1. Open Outlook Express
2. Click on Tools then Accounts
3. On this screen, click on Add then click on Mail
4. Type in your full name, Click Next
5. Type in your full @cinergymetro.net email address
6. Select POP3 as the mail server type
7. Incoming mail server is pop.gmail.com
8. Outgoing mail server is smtp.gmail.com
9. Click Next
10. Type in your full email address as the account name and type in your password on that account
11. Click Next
12. Click Finish
13. Highlight the new pop.gmail.com account and click on Properties
14. Click on the Servers tab
15. Check the box near the bottom of the window that reads "My server requires authentication"
16. Click the Advanced tab
17. Check both boxes that reads "This server requires a secure connection (SSL)"
18. Change the Outgoing mail port to 465 and make sure the Incoming mail port is set as 995
19. Click OK to save your settings and finish the account setup

Outlook 2000

1. Open Outlook
2. Click on Tools, Then Accounts
3. Click Add, then Mail
4. Display Name is your full name
5. Click Next
6. Email Address is your Full Email Address
7. Click Next
8. My Incoming Mail Server is a POP3 Server
9. Incoming Mail Server is pop.gmail.com
10. Outgoing Mail Server is smtp.gmail.com
11. Click Next
12. Account Name is your full email address
13. Password is your email password
14. Click Next
15. Choose Connect using my local area network(LAN)
16. Click Next
17. Click Finish
18. Highlight the new pop.gmail.com account and click on Properties
19. Click on the Servers tab
20. Check the box near the bottom of the window that reads "My server requires authentication"
21. Click the Advanced tab
22. Check both boxes that reads "This server requires a secure connection (SSL)"
23. Change the Outgoing mail port to 465 and make sure the Incoming mail port is set as 995
24. Click OK to save your settings and finish the account setup

Outlook XP/2003

1. Open Outlook
2. Click on Tools, Then Email Accounts
3. Choose Add a new email account
4. Click Next
5. Choose POP3
6. Click Next
7. Your Name is your full name
8. Email Address is your full Cinergy MetroNet email address
9. Username is your full Cinergy MetroNet email address
10. Password is your email password
11. Incoming Mail Server is pop.gmail.com
12. Outgoing Mail Server is smtp.gmail.com
13. Click Next
14. Click Finish
15. Click More Settings
16. Click on the Outgoing Server Tab
17. Place a check by My Server Requires Authentication
18. Place a dot by Use the Same Settings as My Incoming Server
19. Click the Advanced tab
20. Check both boxes that reads "This server requires a secure connection (SSL)"
21. Change the Outgoing mail port to 465 and the Incoming mail port to 995
22. Click OK
23. Click Next and then click Finish to complete the setup

Mozilla Thunderbird

1. Open Mozilla Thunderbird
2. Click on Tools then Account Settings
3. Click on Add Account
4. Select Email account
5. Click Next
6. Your Name is your Full Name
7. Click Next
8. Select POP
9. Incoming Server is pop.gmail.com and port is 995
10. Click Next
11. Incoming User Name is your full email address
12. Account Name is Cinergy MetroNet
13. Click Next
14. Click Finish
15. Click on Outgoing Server(SMTP) type smtp.gmail.com into this field and change the port to 465
16. Click OK
17. Click on Tools
18. Click Account Settings
19. Click Outgoing Server (SMTP)
20. Check Username and Password
21. Type in your Cinergy MetroNet email address as the Username
22. Click on OK

Mac OS X Mail Setup

1. Go to Macintosh HD, then Applications, then Mail
2. Once the program is open, click on Mail at the top and then Preferences
3. Choose Accounts
4. Click the +
5. Where it says Account Type, choose POP
6. For Account Description put in Cinergy MetroNet
7. For Full Name put in your full name
8. For Email Address put in your full email
9. Click Continue
10. Incoming Mail Server should be pop.gmail.com
11. Username and password should be the your email address and password
12. Click Continue
13. Leave Authentication set to Password and click Continue again
14. For Outgoing Mail Server type smtp.gmail.com
15. Check use authentication and put in the your Email Address and password
16. Click Continue
17. Click Continue again
18. Click Continue once more and then Done
19. Close the Accounts windows and click Get Mail
20. Click Mail, Preferences, and then click on Accounts at the top of the Preferences window
21. Set port to 995 and check the "Use SSL" box
22. Close Preferences window to finish setup