This is a retail sales and customer service position. The RA will be responsible for attaining new business through walk-in traffic to the storefront, maintaining and stimulating growth on our current and potential account base and developing quality customer relationships.

• Be pro-active in growing primary demand for all products for assigned territory
• Interface with DSRs to ensure that the customers’ needs are addressed while acting in accord with existing company procedures and policies
• Update and maintain the accuracy of computer based information relating to customer details, requirements and profiles

• Secures orders from existing and/or potential customers visiting the retail storefront
• Responsible for customer service inquiries and the proper follow-up for such inquiries
• First level of escalation for customer complaints
• Review the needs and services of customer in order to make recommendations for additional services and products driving additional revenue and retention
• If needed, an ability to identify and document prospect’s needs, expectations and priorities in order to pass lead off to DSRs
• Ability to grasp technology solutions and maintain an understanding of our marketplace including competitors
• Excellent and professional follow up on various leads generated by website, advertising and/or community events
• Submits daily activity and sales reports, weekly reports concerning customer-related actions for quotes, orders, and problems concerning customer affairs
• Provides lost business reports on a weekly basis
• Community relations; attends community functions by direction of Retail Store Supervisor or General Manager
• Work with Retail Store Supervisor or General Manager to identify networking and marketing opportunities including local festivals and sporting events
• Assumes other duties as assigned by Retail Store Supervisor and/or General Manager
• Performs assigned duties with minimum personal supervision

The associate may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

NOTE: This job description covers the major purpose and major responsibilities of the job. It is not intended to give all details or a step-by-step account of the way each task is to be performed. Associates may receive other job-related duties requested by their supervisor. All requirements are subject to possible modification to provide reasonable accommodations to qualified individuals with disabilities.

• High School Diploma with some college preferred
• Experience in computer based order entry systems
• Proficient with MS Word and Excel
• One year of experience in sales, customer service and/or retail is desirable
• Telecommunications and/or video experience a plus

• Must be able to perform well in fast pace multi-task environment
• Detail oriented and the ability to research and assimilate various forms of information
• Exceptional communication and interpersonal skills
• A drive to win as a part of a team
• Passion for your work and the mission of the company
• Must complete and pass all product/sales courses offered by company or pass proficiency tests

Personal Qualities:

• Highly personable; self-motivated; highly organized
• Thrives in a goal-oriented environment
• Capable of working independently

Works in a normal retail office environment

Normal vision and accommodation.

Company Offers:

• Excellent Pay
• Medical Insurance
• Paid Basic Life Insurance
• Paid Short/Long Term Disability
• Dental Insurance
• Vision Insurance
• 125 Cafeteria Plan
• Excellent 401(k) Plan

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