This common classification spans skill set requirements to meet entry level to advanced requirements of a Broadband Field Service Technician.

Under limited supervision, perform from basic to advanced installations, disconnects and service changes for residential and business customers for POTS services, cable television services and high speed internet services. Perform basic troubleshooting and repair for services from the fiber terminal, CATV tap, or the ONT to consumer's electronic devices (TV, VCR, Modem, etc.)

This position is responsible for maintaining optimum operating specs, assisting in the daily operations of the department and providing support and technical assistance in a manner consistent with Company policies, procedures and applicable local, state and federal regulations.

• Perform routine troubleshooting calls: troubleshoot the plant from the customer’s equipment through the distribution fiber back to the Hut Equipment.
• Maintain optimum operating specs throughout the entire system
• Perform installations, troubleshoot and repair customer cable, telephone and data services from the Optical Network Terminal to the connection of the customer's equipment for single, multi-family and/or commercial dwellings, including, as appropriate, all necessary wiring (interior and exterior) and hardware.
• Troubleshoot optical distribution and return-path issues to and from the LCP cabinet and CPE. Including troubleshooting, repairing or replacing defective or damaged components. Installing and configuring network interface cards on customer computer equipment;
• Perform installation, troubleshooting and repair for connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, relocates; Install additional outlets, and install or remove converters for all broadband services offered by system; Connect various options available with customer's equipment (PIP, VCR, A/B switch, telephone hand sets, caller id devices, etc.)
• Educate customer on proper use of services, including how to add additional services and access help online.
• Use of Optical power meter, signal source, other optical test equipment
• Use of RF signal level meter and leakage test equipment
• Use of Telephony test equipment butt set, noise meters, VOM etc.
• Perform forward and return distribution system activation and repair
• Perform CLI ride-out and track and repair leakage, as necessary.
• Splice aerial/underground coaxial cable and equipment to restore cable plant to system specifications.
• Splice aerial/underground fiber cable and equipment to restore cable plant to system specifications.
• Repair and/or replace damaged aerial/underground plant
• Perform work including but not limited to: reconnects, requested and non-pay disconnects, additional outlets, changes of service, pre-wires, post wires, customer installation work for all levels of service and perform residential networking
• Assist with field training of new existing employees.
• Must be detail oriented and able to meet deadlines as well as handle confidential information.
• Is neat with self as well as with equipment/company vehicle, and conduct self in a respectable, responsible and courteous manner.
• On call hours: will be available to perform tasks, responsibilities or special assignments required by the system during non-business hours.
• Assure proper signal levels and picture quality on all television sets, and clean the premises of all debris and materials after the installation is complete
• Maintain records including daily logs, gas sheets, etc. as required; properly record all required information on work orders, surveys, referrals, etc.
• Promote cable, internet, and other company services; educate customer on proper use of the service, including how to add additional services and access help online, channel lineups, proper equipment usage, and other services that are available; represent company as needed to collect payments and secure appropriate customer signatures
• PC upgrades, i.e. network interface card installations, etc.

• High school diploma, plus additional specialized technical courses or the recognized equivalent in work experience and self-study.
• Valid driver's license, satisfactory driving record, and auto insurance
• 1-5 years experience with basic telecom and CATV installations and maintenance services
• Knowledge and ability to install and maintain CMN telecommunications services including, but not limited to, POTS, T-1 services, etc.
• PC Skills – capable of installing PC hardware and software
• Outside plant construction experience

• Ability to accurately measure distances, using tapes or other measuring devices
• Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds)
• Ability to differentiate between different sizes and colors of wires
• Ability to drive Company vehicle in a safe and responsible manner
• Ability to operate a bucket truck and test equipment, required to perform job duties
• Ability to operate appropriate computer or test equipment associated with position
• Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers in the installation of cable to the residence and TV set converters
• Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
• Ability to work independently
• Ability and willingness to comply with all Company implemented safety procedures
• Knowledge of appropriate testing equipment (e.g. signal level meters, ohm meters, etc.)
• Knowledge of basic mathematics and electronics
• Knowledge of network operations Knowledge of Telephony, if applicable

• Work indoors in poorly ventilated areas such as attics during extreme heat
• Exposure to dust, dirt, noise, insects, cleaning solutions
• Work outdoors in all kinds of weather and at all times of the day or night
• Work performed near power lines and electricity
• Work and travel in inclement weather

NOTE: This job description covers the major purpose and major responsibilities (functions) of the job. It is not intended to give all details or a step-by-step account of the way each task is to be performed. Associates may receive other job-related duties requested by their supervisor. All requirements are subject to possible modification to provide reasonable accommodations to qualified individuals with disabilities.

Applicant must not weigh over 250 lbs

Company Offers:

• Excellent Pay
• Medical Insurance
• Paid Basic Life Insurance
• Paid Short/Long Term Disability
• Dental Insurance
• Vision Insurance
• 125 Cafeteria Plan
• Excellent 401(k) Plan

CLICK HERE TO APPLY